JOB SUMMARY
Position responsible for assigned food and beverage/culinary operations. Oversees guest satisfaction, maintaining standards and meeting or exceeding financial goals.
CORE WORK ACTIVITIES
Assisting in Food and Beverage Operations
• Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service.
• Provides excellent customer service to all guests.
• Responds quickly and proactively to guest’s concerns.
• Uses coaching skills throughout the property.
• Demonstrates self confidence, energy and enthusiasm.
• Motivates and encourages staff to solve guest related concerns.
Ensuring Exceptional Customer Service
• Provides excellent customer service.
• Responds quickly and proactively to guest’s concerns.
• Understands the brand’s service culture.
• Sets service expectations for all guests internally and externally.
• Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager
• Follows up to ensure complaints have been addressed to the guest’s satisfaction.
https://careers.marriott.com/assistant-of-f-b-manager/job/D0F032A00662F4E6012AE062DFA669F3
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled […]
Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove […]
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