F&B Guest Officer

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The 123-room Four Seasons Hotel Kyoto is the company’s second destination in Japan, in the city’s historic Higashiyama-ku district, close to the Kyoto National Museum and myriad heritage sites such as the Toyokuni Shrine and Kiyomizu Temple. Local artists are featured throughout the traditionally-inspired modern décor characterised by an understated Japanese aesthetic. The Hotel has a spa and fitness centre with a pool, and four food and beverage concepts. There are also be 57 Four Seasons Private Residences.

Justification

The Four Seasons Hotel Kyoto is looking for a Food & Beverage Server in In Room Dining. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Food & Beverage Division, the Food & Beverage Server works across disciplines to deliver an exceptional experience.

Responsibilities

Serve guest needs by providing exceptional knowledge of food & beverage menu items as well as information regarding preparation methods.

• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Coordinate amenity delivery by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of Food & Beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods. Upsell efficiently in a courteous manner.
• Communicate guest orders including any special needs or requests to the kitchen using the Hotel’s point-of-sales system; and communicate with chef when necessary.
• Check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure food quality properly.
• Accurately close guest checks; record guest charges and gratuities
• Ensure food restriction is shared with Culinary team and delivery items are align with guests need, request and food restrictions.
• Maintain costs by being mindful of wastage and limit over supply.
• Upsell without affecting guests’ experience

About Four Seasons Hotel Kyoto

The 180-key Four Seasons Hotel Kyoto is the company’s second destination in Japan, in the city’s historic Higashiyama-ku district, close to the Kyoto National Museum and myriad heritage sites such as the Toyokuni Shrine and Kiyomizu Temple.  Local artists are featured throughout the traditionally-inspired modern décor characterised by an understated Japanese aesthetic.  The Hotel has a spa and fitness centre with a pool, and four food and beverage concepts. There are also be 57 Four Seasons Private Residences.

About Four Seasons

Founded in 1960, Four Seasons continues to define the future of luxury hospitality with extraordinary imagination, unwavering commitment to the highest standards of quality, and the most genuine and customized service. Currently operating 119 hotels and 44 private residences in major city centers and resort destination in over 47 countries, and with more than 50 projects in development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.

Join Our Team

https://careers.fourseasons.com/us/en/job/REQ10353418/F-B-Guest-Officer