Director of Operations – F&B

We are currently seeking for enthusiastic and committed individuals with exceptional communication skills that pride themselves on their ability to deliver extraordinary levels of service and provide creative solutions.

As an Director of Operations you are responsible to assist the General Manager, and within the Rotana Policies and Procedures, to assess, to evaluate and to meet the short and long-term needs of the hotel to ensure its success. Key responsibilities will include:

• Oversee the entire operations of the hotel with particular focus on F&B
• Represent the hotel management when interacting with guests and individuals from outside the Hotel, including but not limited to current and potential clients, owning company representatives, government officials, travel industry representatives, suppliers, competitors and other members of the local community
• Assist in the development and implementations of the Rooms Strategic Plan, Marketing Plan, Budget and Goals Programme to ensure on-going optimal Guest satisfaction, sales potential and profitability
• Monitor all Quality Assurance Programmes, particularly related to Guest Satisfaction and Online Reputation Management
• Resolve customer complaints as appropriate
• Responsible for the training and development of the Rooms Division and F&B colleagues
• Manage the functions of all hotel personnel through supervision of hotel Department Heads
• Assist in monitoring present and future trends, practices and systems in the hotel industry and determines and ensures execution of competitive programme as directed
• Participate in conducting weekly inspections and ensures physical facilities are kept in optimal condition by full implementation of Preventive Maintenance Programme and Planning and Management of FF&E as directed by General Manager
• Ensure Emergency Procedures are practiced and enforced to provide for the security and safety of guests and colleagues including Fire Tests and Evacuations
• https://www.rotanacareers.com/en/egypt/jobs/director-of-operations-f-b-5353040/