Vignette Collection is a diverse group of luxury hotels with a fresh focus, offering guests a more authentic and thoughtful way to travel. We’ve created a collection brand that gives guests and colleagues an inspiring new choice. One that puts people at the heart of everything we do, to reframe luxury hospitality for the better. Our hotels are unique in their own right, with their own distinct outlook and story to tell.
· Oversee daily operations of the Front Office (reception, concierge, guest services, etc.)
· Ensure smooth check-in and check-out procedures
· Monitor and manage guest satisfaction and handle guest complaints promptly
· Supervise and support the front office team, including scheduling and performance management
· Coordinate with other departments (Housekeeping, Engineering, F&B) to ensure seamless guest experience
· Manage room inventory and ensure revenue optimization through effective upselling
· Ensure compliance with brand standards and operational procedures (IHG Way of Clean, SOPs)
· Conduct daily briefings and share key updates with the team
· Train and coach team members on service standards and IHG loyalty programs (IHG One Rewards)
· Prepare daily, weekly, and monthly reports for management
· Monitor billing and cashiering activities to ensure accuracy
· Act as the Duty Manager in the absence of Front Office Manager
· Assist in recruiting, onboarding, and evaluating front office staff
· Maintain the lobby area to ensure a welcoming environment
· Minimum 3–5 years of experience in Front Office operations, with at least 1–2 years in a supervisory or assistant manager role
· Proven experience working in an IHG-branded hotel (mandatory)
· Strong knowledge of Opera PMS and IHG systems/tools (Concerto, Guest Love, HeartBeat, etc.)
· Excellent leadership, communication, and guest service skills
· Strong problem-solving and decision-making abilities
· Flexibility to work in shifts, including weekends and holidays
· Professional appearance and demeanor
· Bachelor’s degree in Hospitality Management or related field preferred
· Fluency in English; additional languages are an advantage
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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