Concierge

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Concierge

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

 

 

About the location:

On Colombia’s Caribbean coast, in the historic city of Cartagena, Four Seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. Experience the authentic charm of the Getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. Connect to the lively social scene in four restaurants and lounges. Entertain in two ballrooms. Then unwind at the Spa, Fitness Centre and two rooftop pools. With timeless style and legendary service, Four Seasons is shaping Cartagena’s new cultural focal point.

 

 

Acerca del Rol

Proporciona asistencia personalizada a los huéspedes, ayudándoles con reservas de restaurantes, entradas para eventos y recomendaciones locales. Coordina servicios especiales como transporte, tours y actividades, y maneja solicitudes únicas o especiales en casos de celebración. Además, ofrece información detallada sobre la zona y el hotel, asegurándose de que todas las necesidades de los huéspedes se cumplan de manera eficiente y profesional.

 

Lo que harás

  • Manejar la comunicación previa a la llegada y la planificación del viaje con todos los huéspedes entrantes.
  • Es el encargado de la experiencia del huésped una vez que el departamento de reservaciones envíe la confirmación de la misma.
  • Anticiparse las necesidades de los huéspedes ofreciendo, recomendando, reservando y confirmando transporte, actividades y restaurantes con anticipación.
  • Coordinar y planificar un detalle considerado, basado en cualquier ocasión especial, celebraciones, preferencias, etc., compartidas antes de su llegada.
  • Reunir y registrar toda la información relevante de manera oportuna, para asegurar que todos los departamentos puedan ejecutar.
  • Manejar todas las interacciones con los huéspedes con el más alto nivel de hospitalidad y profesionalismo, atendiendo solicitudes especiales siempre que sea posible; resolver quejas de clientes; asistir a los clientes en todas las consultas relacionadas con los servicios del hotel, horarios de operación, personal clave del hotel, eventos internos, direcciones, etc.

 

Requisitos

Experiencia en la oferta de experiencias personalizadas de turism

https://careers.fourseasons.com/us/en/job/REQ10344020/Concierge

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Front Desk Supervisor

Job for: Locals

Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff. What will I be doing? What are we looking for? […]

United States

Concierge / Driver

Job for: Locals

You are the Key to our success!   WELCOME TO A WORLD OF OPPORTUNITIES – No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth […]

United Kingdom

Overnight Front Office Supervisor

Job for: Locals

JOB DESCRIPTION Waldorf Astoria is looking for a Overnight Front Office Supervisor to join the team in Chicago’s Gold Coast! Recognized as one of the Best Hotels in the World and in Chicago with the Top Hotel Spa in the U.S., the AAA-Five-Diamond, Forbes 4-Star Waldorf Astoria Chicago is nestled in the prestigious Gold Coast neighborhood among the famed […]

United States

Front Desk Supervisor

Job for: Locals

JOB DESCRIPTION Doubletree by Hilton Bahia Mar Fort Lauderdale is looking to welcome a Front Desk Supervisor to join the team!  Our hotel, which has 296 guest rooms, is located next to the Fort Lauderdale beach, half a mile south of East Las Olas Boulevard. Our 5+ team members report to the Director of Front Office […]

United States

Assistant Director of Front Office

Job for: Locals

The Martinique New York on Broadway is looking for an Assistant Director of Front Office to join our team! Our historic 504-room hotel places you near iconic New York City attractions. Our hotel boasts an amazing 7,400 square feet of event space! In this role, you will oversee a team of servers, bartenders, and house attendants. The […]

United States