Event Services Concierge

Austin’s largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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Serves as the liaison between Event Service Managers and all operational departments with onsite meeting contact. This position is highly visible and the central point for handling and addressing special needs or requests for in house groups to ensure a smooth & seemless event.

•  Assist Event Service Managers as the onsite liaison between Meeting Planner and operational departments
• Manage and assist all aspects of events to include day to day coordination
• Build rapport with the Meeting Planner in order to identify their needs and expectations, maintain a constant presence on the meeting floor, and anticipate/respond to any requests.
• Ensure a smooth and seamless meeting planner/guest experience, by communicating with all departments within the hotel.
• During meetings and conferences, will ensure arrangements are to specifications and ensuring satisfaction by creating memorable experiences
• Being proactive in problem resolution, keeping clients advised on current status of events and functions, including items pending that need follow up
• Review all appropriate documents (Group Resume, BEOs, etc) to familiarize with the event/conference details, in advance of meeting with customer on the floor.
• Check in with Meeting Planner prior to start of function to ensure everything is initially set up to customer’s satisfaction.
• Check in multiple times throughout the day to assist with changes/updates.
• Assist with any updates/changes quickly and follow up to ensure customer satisfaction with action taken.
• https://careers.accor.com/global/en/job/event-services-concierge-in-fairmont-austin-austin-united-states-jid-57459