Guest Services Agent

Located in the heart of Canada’s capital next door to the Parliament Buildings, the landmark Fairmont Chteau Laurier hotel in Ottawa is looking to fill a role of Guest Services Agent.

What is in it for you:

• Wonderful company culture – our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package
• Full rate of pay of $23.86/hour

Reporting to the Front Desk Manager and Guest Services Managers, responsibilities and essential job functions include but are not limited to the following:

• Provide outstanding service to our internal and external guests
• Assist with tour check-ins and greet the tour guide and groups when required
• Generate reports for other departments in the hotel
• Key member of crisis & emergency team
• Register and checkout hotel guests
• Act as an ambassador of Fairmont Château Laurier
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Assist Leadership in performing daily duties
• Follow all safety policies
• Overnight shifts are a possibility, but not a daily requirement of the position
• Other duties as assigned
• https://careers.accor.com/global/en/job/bilingual-guest-services-agent-full-time-in-fairmont-chateau-laurier-ottawa-canada-jid-62753