The Chief Concierge at Waldorf Astoria Dubai International Financial Centre is a distinguished ambassador of the hotel, embodying the essence of luxury service and personalized guest care. Chief Concierge leads the concierge team in delivering highly intuitive, bespoke and anticipatory service, ensuring every guest experience reflects the standards of Forbes Travel Guide Five-Star and the Waldorf Astoria’s commitment to excellence.
What are we looking for?
As a Chief Concierge for the Waldorf Astoria Dubai International Financial Centre, you will supervise the Concierge Team and set the department goals to help Team Members to create an exceptional Guest and customer experience. A Chief Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
• Greet all guests warmly in public areas and personally engage with VIP guests in-room, ensuring a gracious and memorable welcome.
• Lead and supervise daily concierge operations to deliver seamless, polished service in alignment with Forbes Five-Star standards.
• Set departmental objectives, manage work schedules, budgets, policies, and procedures to ensure operational excellence.
• Monitor and elevate the appearance, performance, and service delivery of the concierge team, emphasizing training, coaching, and teamwork.
• Ensure team members possess up-to-date knowledge of hotel products, services, pricing, policies, and in-depth familiarity with the local area.
• Utilize extensive local and international expertise to provide exclusive recommendations, secure reservations, and curate exceptional guest experiences.
• Develop and maintain elite relationships with partners and vendors to enhance the hotel’s bespoke offerings.
• Maximize sales revenues through refined upselling techniques and targeted marketing initiatives.
• Monitor guest satisfaction feedback and implement effective actions to continuously improve results.
• Maintain accurate guest profiles and preferences to deliver personalized experiences and foster loyalty.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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