Banquet Server

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The 123-room Four Seasons Hotel Kyoto is the company’s second destination in Japan, in the city’s historic Higashiyama-ku district, close to the Kyoto National Museum and myriad heritage sites such as the Toyokuni Shrine and Kiyomizu Temple. Local artists are featured throughout the traditionally-inspired modern décor characterised by an understated Japanese aesthetic. The Hotel has a spa and fitness centre with a pool, and four food and beverage concepts. There are also be 57 Four Seasons Private Residences.

The Four Seasons Hotel Kyoto is looking for a Banquet server/ Banquet Supervisor. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Food & Beverage Division, the Banquet server/ Supervisor works across disciplines to deliver an exceptional experience.

Language

ネイティブレベルの日本語（読み書きを含む）必須
Japanese (Native Level: including speaking, Writing, Reading, Listening)
Responsibilities

• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests. /ゲストのニーズを予測し、ゲストの問い合わせ、または問題に応対する。。
• Assist in other areas of the department as needed. /必要に応じ、部署の他の領域も手伝う。
• Describe the selection of Food & Beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods; maintain food & menu knowledge for items offered in the F&B Outlet; communicate guest orders including any special needs or requests to the chef and bartender using the Hotel’s point-of-sales system; check completed orders with the guest’s original order; Serve the guests in a timely manner. /食事・ドリンクメニューをゲストに説明する。各商品の原産地、味、提供方法を興味をそそるよう活き活きと説明する。レストランで提供する料飲の知識を維持する。特別なニーズやリクエストを含めて、ゲストの注文をPOSシステムを使ってシェフ、バーテンダーに伝える。準備のできた注文内容とゲストの注文が合っていることを確認する。適切なタイミングでゲストにサービスをする。
• Following FS standards. /FSスタンダードの遵守
• Breakdown, clean and set-up of tables and drink stations. /テーブル、ドリンクステーションの片付け、清掃、セットアップを行う。
• Perform any additional duties as assigned by Outlet Manager. / その他アウトレットマネージャーが指示する業務を行う。
• Plan and monitor duties to ensure effective and efficient use of all available resources in order to make the greatest impact on the Hotel’s/Resort’s objectives /利用可能なリソースの効果・効率的利用を念頭に、職務を計画・モニターし、ホテルおよびリゾートの成果に最大限の貢献をする。
• Strong interpersonal and relationship-building skills to work
• https://careers.fourseasons.com/us/en/job/REQ10353421/Banquet-Server-Supervisor