Butler

Raffles Seychelles, part of the esteemed Raffles Hotels & Resorts, boasts 20 ultra-luxury properties worldwide, some featuring exclusive branded residences. In 2023-24, four new Raffles hotels will be unveiled. The brand, named after Sir Stamford Raffles, exudes elegant British charm while catering to the modern lifestyles of well-travelled guests. With warm, personalized service and iconic Raffles Butlers, we offer an atmosphere of generosity.

Our hotels are not just accommodations; they are art museums, culinary hubs with renowned chefs, and pioneers in next-gen wellness experiences. We prioritize cultural and natural heritage preservation, employing experts within our properties. At Raffles, guests transform into friends and eventually become family. It’s a place to celebrate, explore, exchange ideas, and discover a new dimension of luxury that resonates with emotions as gracefully as the Raffles name itself.

Position:         Butler

Department:  Front Office /Guest Services

Reports to:    This position reports Duty Manager and his / her absence to Front office Manager

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PURPOSE OF POSITION

To deliver day-to-day butler services to the Hotel’s guests in accordance with the Hotel’s established standards.

KEY ROLES & RESPONSIBILITIES

• Maintain a highest level of service from the day of arrival and departure of the guest. The service is not limited check in and check out.
• Ensure a through research is done through various platformed prior to arrival for the assigned villas and the same is shared with necessary departments / leaders prior to guest arrival.
• Maintain professional communication with guests prior to arrival via email / WhatsApp as a form of introduction to elevate the level of experience.
• Ensure guests receive prompt, courteous, pro-active and personalized service during their Raffles journey.
• Clean and maintain all butler areas including occupied and non-occupied rooms, pantries, stores, equipment, perishables, stationary where applicable.
• https://careers.accor.com/global/en/job/butler-in-raffles-seychelles-baie-ste-anne-seychelles-jid-62837