Check-in into a world of opportunities!
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’S #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!
The Hilton Birmingham Metropole is now recruiting a part time Guest Service Associate to join the busy and vibrant Front Office Team. The hotel is in Birmingham’s NEC area, close to Birmingham International train station. With 790 bedrooms, 3 Food and Beverage outlets and over 30 meeting spaces, this hotel is a hive of activity. If you are Customer Service Focused with experience working on a busy reception desk, we want to hear from you! Please note you must be flexible with shift patterns including evening and weekend shifts.
Hourly Rate of £12.27 per hour, 16 hour per week contract
A WORLD OF REWARDS
Position Purpose
To be a passionate host and highly collaborative member of the guest operations team who delivers brand-specific customer experiences, in the hotel’s Front Office department.
Duties & Key Responsibilities
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
POSITION SUMMARY Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency […]
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Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete […]
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