Executive Director of Housekeeping

At Fairmont, our passion is to connect our guests to the very best of our destinations.  Our hotels offer guests extraordinary places, created by combining unique architecture, expressive décor and artistry and magnificent features.  Add engaging service and the result is an unforgettable guest experience.

Fairmont Chicago, Millennium Park features beautifully appointed, extraordinarily spacious guestrooms and spectacular suites, including 83 newly renovated rooms and Fairmont Gold Lounge along with our recently launched pan-Latin Restaurant in partnership with Richard Sandoval Hospitality.  Fairmont Chicago, Millennium Park offers a superior and distinctive array of amenities and services, including seasonal pop-ups and luxury event space.

As the Director of Housekeeping at Fairmont Chicago, Millennium Park, you will lead all aspects of the Housekeeping Department to ensure the highest standards of cleanliness, luxury, and guest satisfaction. You will oversee a team responsible for maintaining guest rooms, public areas, back-of-house spaces, and laundry operations, all while upholding Fairmont’s commitment to excellence.

What you will be doing:

Reporting to the Director, Operations, responsibilities and essential job functions include but are not limited to the following:

• Direct, mentor, and manage the Housekeeping Team including managers, supervisors, room attendants, public area attendants, housepersons, and laundry staff
• Recruit, train, evaluate, and develop the housekeeping team to ensure a motivated and efficient team
• Ensure all guest rooms and public areas meet the highest luxury cleanliness standards
• Develop and implement SOPs for cleaning procedures, quality control, and safety
• Conduct regular inspections of rooms, public areas, and back-of-house to ensure brand standards are consistently met
• Manage daily schedules, staffing levels, and shift coverage to ensure efficient operation
• Proactively address guest concerns and requests related to housekeeping services, ensuring prompt and thoughtful resolution
• Ensure compliance with health, safety, sanitation, and hygiene standards as per local regulations and Fairmont standards & guidelines
• https://careers.accor.com/global/en/job/executive-director-of-housekeeping-in-fairmont-chicago-millennium-park-chicago-united-st-jid-64182