Reservations Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader’s Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.

About the role

Four Seasons Chicago is seeking a passionate Reservations Supervisor! The Reservations Supervisor acts as a leader of the communication hub for the operations departments. Answers and directs phone calls, Manage Chat, Monitor HotSOS, book restaurant Reservations as well assist the reservations process in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What you will do

• Audit existing reservations to ensure accuracy. This includes taking advance deposits, checking for correct codes, and daily pre arrival reporting.
• Provide support to the reservations team when necessary by answering questions, taking escalated calls, etc.
• Provide support to the Group Coordinators by helping with overflow work, running rooming lists, entering group blocks, completing attrition.
• Lead Guest Recognition and manage the pre-arrival review process.
• Assist the Reservations Manager in daily / weekly / monthly reporting, weekly Yield / Forecast meetings.
• Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• https://careers.fourseasons.com/us/en/job/REQ10354007/Reservations-Supervisor