Front Office Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office Manager

Join us at Accor, where life pulses with passion!

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,
Join us and become a Heartist.

 

Job Description

 

We are seeking a dynamic and experienced Front Office Manager to join our team in Cape Town, South Africa. In this pivotal role, you will be responsible for overseeing the daily operations of our Front Office Department, ensuring exceptional guest experiences, and leading a team of dedicated professionals.

Specific duties, responsibilities & Key performance areas

Customer relations:

  • Develop close professional relationships with guests throughout their stay with the aim of gaining their loyalty
  • Anticipates guests needs and takes action to ensure a unique guest experience
  • Handles guest complaints, if they have not been dealt with by team members and provides a rapid solution
  • Present a professional, friendly, and efficient impression of the Hotel always
  • To ensure that all tasks relating to guest comfort, satisfaction and overall impression of the hotel is treated with your utmost priority
  • https://careers.accor.com/global/en/job/front-office-manager-in-pullman-cape-town-city-centre-cape-town-south-afri-jid-64268

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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