Assistant Director of Residences

About the role

• Partner with the Director of Residences in leading all aspects of the Residence Club operation, including owner services, housekeeping, engineering, and guest experience.
• Oversee the Owner Services function, including reservations, inventory management, and rental program coordination.
• Support the execution of annual operating and capital expenditure plans, including reserve studies and preventive maintenance programs.
• Participate in the preparation, organization, and execution of HOA Board meetings and owner communications.
• Ensure all operations are conducted in compliance with HOA governing documents, legal agreements, and Four Seasons brand standards.
• Respond effectively to owner and guest inquiries, resolving concerns with professionalism and discretion.
• Lead and mentor residential team members, focusing on training, coaching, performance management, and succession planning.
• Lead recruitment efforts to attract, select, and onboard top residential talent, ensuring alignment with Four Seasons culture and service standards.
• Review and analyze monthly P&L statements, budgets, and financial reports, ensuring fiscal responsibility and accurate reporting.
• Assist Director of Residences and Assistant Director of Residential Finances on vendor contracts and purchasing for the Residence Club entity.
• Actively engage with owners and guests through property tours, events, and personal interactions, fostering strong relationships and trust.
• Serve as a member of the property’s Emergency Response Team, ensuring owner and employee safety.
• Will be required to cover Manager on Duty shifts.

• Bachelor’s degree or equivalent experience, with 5–10 years of progressive leadership in residential operations or luxury hospitality.
• Excellent interpersonal and communication skills, with the ability to manage diverse stakeholders.
• Solid financial management skills with the ability to interpret budgets, forecasts, and P&L statements.
• https://careers.fourseasons.com/us/en/job/REQ10355879/Assistant-Director-of-Residences