Spa Receptionnist

Mandarin Oriental Lutetia, Paris is looking for a Spa Receptionnist to join our Spa team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

An icon of Parisian elegance since 1910, Mandarin Oriental Lutetia, Paris embodies the spirit of the Left Bank—where history meets modern luxury. Nestled in Saint-Germain-des-Prés, this Palace offers refined gastronomy, a holistic spa, and 184 rooms including stunning suites and signature apartments. From the vibrant Brasserie to the intimate Joséphine Bar, every space invites unforgettable moments. More than a stay, it’s a celebration of French savoir-faire and the unique soul of the Left Bank.

About the job

Based at Mandarin Oriental Lutetia, Paris within the Spa Department, the Spa Receptionnist is in charge of welcoming guest at the Spa.

As Spa Receptionnist, you will be responsible for the following duties:

• Welcome clients, provide information, offer advice, and guide them to meet their needs while ensuring high-quality service.
• Manage treatment bookings and optimize therapists’ schedules to ensure smooth service organization.
• Utilize strong interpersonal skills to promote the establishment, encourage additional sales, and highlight spa products to increase revenue.

As Spa Receptionnist, we expect from you:

• You have a 2 years experience in a similar position within the upscale hospitality sector.
• Your interpersonal skills, active listening, and enthusiasm are true assets for this role.
• Fluency in English and French is required, along with a third language.
• Knowledge of Opera (PMS) is preferred.