Front Office

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We are seeking a dedicated and customer-focused Guest Service Associate to join our Front Office team in Novotel Chennai Chamiers Road, India. As the first point of contact for our guests, you will play a crucial role in ensuring exceptional service and creating memorable experiences for all visitors to our hotel.

• Greet and welcome guests upon arrival, providing a warm and professional first impression
• Handle check-in and check-out procedures efficiently, ensuring all necessary information is accurately recorded
• Respond promptly to guest inquiries, requests, and concerns, demonstrating a commitment to customer satisfaction
• Coordinate with other departments to fulfill guest needs and resolve any issues that may arise
• Manage reservations, room assignments, and billing processes using hotel management software
• Maintain a clean and organized front desk area, ensuring all necessary materials are readily available
• Assist with concierge services, providing information about local attractions, transportation, and dining options
• Monitor guest accounts and handle financial transactions accurately
• Participate in regular team meetings to discuss service improvements and operational updates
• https://careers.accor.com/global/en/job/guest-service-associate-front-office-in-novotel-chennai-chamiers-road-chennai-india-jid-65158