Group reservations coordinator

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Group reservations coordinator

Company Description

 

“Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

 

Job Description

 

You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

Full Time Contract, Permanent, 5 days per week. Expected Start Date: Mid-November 2026 (TBC), salary £30,318.60 per year.

We are looking for a highly organised and customer-focused Reservations Executive to join our team. In this role, you will be responsible for managing individual and group hotel reservations, ensuring all guest enquiries are handled professionally, efficiently, and with exceptional attention to detail. You will play a key role in delivering outstanding guest experiences by providing excellent customer service, coordinating booking requirements, and resolving any guest concerns in a prompt and professional manner.

MAIN RESPONSIBILITIES

  • Responsible for individual and group reservations
  • This also includes the management of group blocks relating to inventory, payment and group setup
  • Handle enquiries for individual and group bookings via email or phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe.
  • Handle any other department issues related to individual reservations (follow up on prepayment, routing, vouchers…)
  • Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.
  • Manage payments, cancellations, rooming lists and terms and conditions.
  • Maintains a precise filing system for all Group reservations and correspondence.
  • Performs all reservations duties including making and entering reservations as required including TBRs
  • Handle guest complaints and enquiries in an efficient and professional mannerhttps://careers.accor.com/global/en/job/group-reservations-coordinator-in-ibis-london-wembley-wembley-united-kingdom-jid-112625

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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