Front Desk Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Front Desk Agent

JOB DESCRIPTION

A Resort Host assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience.

What will I be doing?

As Resort Host, you will assist in daily Front Office operations and work with customers and Guests to serve their needs and provide an excellent customer service experience. A Resort Host is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Assist the Front Office Manager with daily Front Office operations and to check villas prior to guests check-in to ensure they are clean, properly equipped and in a high standard of maintenance
  • Provide prompt service and actively seek opportunities to drive Guest satisfaction
  • Ensure the team are kept fully aware of any relevant feedback from either the Guests or other departments
  • Manage, resolve or escalate any and all Guest complaints quickly
  • Work with all facilities and services provided within the hotel and identify opportunities for up-selling and promoting new or ongoing events
  • implement and maintain guest recognition program
  • Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
  • Ensure a high level of product knowledge of the hotel and the local area and be aware of the daily hotel event schedule
  • Attend all Front Office meetings
  • Act in accordance with fire, health and safety regulations and follow the correct procedures when required
  • Serve your role and Team in an environmentally-conscience manner

What are we looking for?

https://jobs.hilton.com/apac/en/job/HOT0BVU3/Resort-Host-Front-Desk-Agent

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Telephone Operator

Job for: Locals

Job Description   As a Telephone Operator at Fairmont Doha, you’ll serve as the welcoming voice of the hotel – handling both internal and external communications with warmth, professionalism, and grace. You’ll facilitate guest service requests, ensure smooth inter-department coordination, manage emergencies, and safeguard guest satisfaction throughout their stay. Key Responsibilities Promptly and courteously handle […]

Qatar

GSA

Job for: Locals & Expats
Thailand

Guest Experience Expert

Job for: Locals

  Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and […]

Saudi Arabia

Receptionist

Job for: Locals
Philippines

Concierge

Job for: Locals

OSITION SUMMARY   Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency […]

Saudi Arabia