Front Office Executive

Novotel Hyderabad Airport designed to help guests find their way around easily is built on simplicity and elegance and well positioned near the new international airport.  The hotel features 292 rooms and suites in the Premier Floor with WiFi access, along with a restaurant, a bar, a beautiful outdoor swimming pool and meeting rooms accommodating up to 400 guests covering a total area of 7 acres. The major access routes are National Highway 7 (from the west) and Srisailam SH (from the east).

GENERAL INFORMATION

Address – Rajiv Gandhi International Airport, Shamshabad, Hyderabad, Telangana, India, Pin -500108

Telephone number: +91 (0) 40 6625 0000

Website: https://all.accor.com/hotel/6687/index.en.shtml

Primary Responsibilities

• Supervise the overall functioning of the Reception, ensuring an efficient and effective operation.
• To train the Reception team.
• Ensure to perform the tasks, as per the standards, which include daily administration, meeting and greeting visitors, dealing with queries and complaints, and booking rooms.
• Maintain high standards of customer service at the Reception so that customers’ expectations are consistently exceeded.
• Any matter which may effect the interests of Novotel Hyderabad Airport should be brought to the attention of the Management.

People Management

• Promote Guest Relations and services.
• Assign responsibilities to the team as & when required.
• Ensure that the team attends all the training courses that are offered by the Management.
• Ensure that the team has been trained for all safety provisions.
• https://careers.accor.com/global/en/job/front-office-executive-in-novotel-hyderabad-airport-hyderabad-india-jid-64089