Food & Beverage Management Trainee

Belong in a place where you can be yourself and love what you do.

Join our hotel community, where we support you in realizing your true potential. You’ll be part of a team that values every contribution and empowers you to share ideas that elevate our services and create personalized experiences for our guests. Make them feel special, and we’ll do the same for you.

• Must be service quality oriented and be flexible to work evening and weekend hours. Ensures the high standard of services provided for guests and the attainment of the department’s qualitative and quantitative targets.
• Conveys the hotel’s image and atmosphere through his/her exemplary attitude, warm and friendly welcome, availability and frequent presence in the field.
• Assists in Managing and motivating the teams in order to improve sales and the quality of F&B services.
• Improves the department’s results by assisting managers in  increasing sales and the productivity of F&B points of sale

• The Food & Beverage Management Trainee position requires prior experience in a supervisory or internship role in a restaurant establishment.
• Minimum 2-year F&B / Hospitality degree required, or in progress toward a 4 year degree, preferably in Hospitality field
• This position will supervise Ambassadors in the shift operations and liaise with kitchen staff as appropriate in order to achieve customer satisfaction and quality service.
• Enhances guest satisfaction
• Receives guest comments and complaints, ensuring follow-up
• Develops relationships with guests to encourage loyalty
• Ensures guests receive a warm and personalized welcome
• Constantly strive to provide Total Customer Satisfaction
• Handles multiple priorities and exercises good judgment when dealing with all guest situations
• Maintain staff focus on ‘the Customer’s need’, individualizing and personalizing service where possible, encourage staff to use initiative
• Strong organizational and analytical skills
• Excellent English (oral and written), French or other second language a definite plus
• https://careers.accor.com/global/en/job/food-and-beverage-management-trainee-in-sofitel-new-york-new-york-united-states-jid-65473