Guest Service Agent

Guest Service Agent – Mövenpick Resort & Residences Aqaba

First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

What is in it for you:

• To be the main communication point of the hotel by providing and coordinating a satisfactory rapid

  Response to all guest requests, enquiries and needs, as well as assigning work orders to appropriate

  Personnel. To identify and anticipate guest needs by ensuring complete guest satisfaction. GSA’s will

  Be in communication with Front Office, Reservations, Housekeeping, Engineering, and all other

  Departments.

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

  What you will be doing:

• Greet, check-in, respond to requests and settle accounts while providing exceptional service
• Take initiative to add a personalized experience
• Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling

  Your experience and skills include:

• Service focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English; additional languages are a plus

  Your team and working environment:

•  Answers all calls within maximum 5 rings, using the guest surname throughout the

  conversation.

• https://careers.accor.com/global/en/job/guest-service-agent-moevenpick-resort-and-residences-aqaba-in-moevenpick-aqaba-aqaba-jordan-jid-2613