Food and Beverage Director

If you love saying YES and enjoy engaging with the community by leading with ART, 21c Museum Hotels is one of the pioneering examples of bridging the worlds of art and hospitality.  We combine a multi-venue contemporary art museum, boutique hotel and a chef driven restaurant to create a unique and welcoming opportunity.

Come join our Flock!

Profile: Must be committed to great guest service and have a passion for food and beverage. Very thorough and task oriented person who can complete menial as well as substantial tasks under various conditions. Multi-skilled and able to hop into any position within the restaurant at any time necessary. Has ability and tolerance to manage and maximize a diverse workforce and can relate to people on a variety of different levels. The Food and Beverage Director should be charismatic, confident, and has the ability to motivate through example. The Food and Beverage Director should be effective in managing relationships between FOH, BOH, and other departments to creating a culture of care, concern and accountability. The Food and Beverage Director should have the ability to shift gears and represent all outlets for PR, press-related, marketing initiatives, and internally. The best Food and Beverage Directors enjoy making all guests happy, internal and external.

Reports To: SVP of Operations

Service + Team

• Ensure total guest satisfaction and to ensure the finest quality of food and beverage.
• Professionally develop management.
• Supervise and lead the staff using 21c culture.
• Instill 21c culture into management team and F&B team.
• Provide the highest and most efficient level of service expected by the guest.
• Ensure the department is staffed sufficiently for each meal period.
• Make every effort to keep morale of the restaurant & events high.
• Create a following of regulars.
• Train, train, and train team some more. Give verbal and written quizzes often.
• Ensure team is following service standards.
• Responsible for all operational duties.
• Responsible for keeping all FOH equipment operational, (i.e. telephones, Open Table, event OSE).
• Ensure restaurant & event space cleanliness and maintenance.
• Constantly seek improvement in self, team, and the restaurant & event space as a whole.
• Maintain a positive, friendly attitude with team & guests.
• Ensure amenities are executed.
• https://careers.accor.com/global/en/job/food-and-beverage-director-in-21c-museum-hotel-durham-durham-united-states-jid-61745