Butler

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Company Description

 

The Savoy, a Fairmont Managed Hotel, is one of the world’s most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

 

Job Description

 

Job Title: Butler

Department: Butlers

Inspired & Supported by: Head Butler

Salary: £38,612 (including service charge)

Your purpose will be:  To deliver an exceptional, seamless guest service experience and creating memorable personalisation at every opportunity; building meaningful relationships with our guests throughout their stay securing their future loyalty

 

You will be accountable for:

  • Passionately and expertly creating a 5 star luxury guest experience, characterised by flawless efficiency and authentic emotional connection
  • Taking ownership of any guest request which comes your way seeing it through until completion
  • Maximising internal communication networks, adapting to new working methods and supporting all key players to ensure a smooth guest journey

Your key responsibilities & contribution will be:

  • Devise guest itineraries, making bookings and reservations while providing relevant recommendations to surprise and delight
  • Confidently undertake all elements of the front desk operation including arrivals, check out and billing
  • Process all financial transactions with accuracy
  • Provide in room/suite services – butler services, special/VIP room set ups, amenities, deliveries to rooms
  • Drive revenue through upselling and cross selling.
  • Communicate clearly with other teams and through RSM to ensure efficient service for our guests
  • Seek opportunities to surprise and delight our guests
  • Meet all service standards in every guest interaction

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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