Duty Manager

As a Duty Manager, you are the heart of our daily operations. You ensure that everything runs seamlessly, together with the Front Office department. In your role.

What will I be doing?

• Support the Front Office Manager and Assistant Front Office Manager in overseeing daily operations and supervising the Front Office team and Guest experience Team. 
• Welcome guests upon arrival and ensure a smooth, personal check-in and check-out experience. 
• Handle complaints, settling disputes and resolving grievances and conflicts by negotiating with relevant parties. 
• Be a local discoverer, sharing insider knowledge of the hotel and neighborhood to spark curiosity and authentic connections for our guests. 
• Oversee all property operations during both day and overnight shifts, with a strong commitment to work weekends
• Train, motivate and coach your team and you serve as a role model to demonstrate professional and authentic attitude. 
• Provide guidance and feedback to help team members develop and strengthen skills and abilities needed to achieve their goals. 
• Create an environment where both guests and talent feel valued, supported and connected. 

What are we looking for?

Duty Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Have experience working at the Front Office department in a supervisory role. Knowledge of Opera property management system is a welcomed plus! 
• Have international working experience in hotel industry. 
• Flexible to work morning, evening and night shifts.  
• Are self-motivated with a “can do” attitude. 
• Are fluent in English and preferably Portuguese, Spanish and French. 

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

https://jobs.hilton.com/apac/en/job/HOT0BX46/Duty-Manager