Maître d’hotel Hospitality Coordinator

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JOB DESCRIPTION

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Maître d’hotel Hospitality Coordinator – Peacock Alley to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

Peacock Alley seeks a Maître d’hotel Hospitality Coordinator who will be the first and last impression of an extraordinary dining experience. This role requires an individual with a warm and engaging presence, a keen eye for detail, and a passion for Forbes 5-Star hospitality. You will set the tone for our guests’ journey, ensuring a seamless and personalized arrival, dining, and departure experience. With expert knowledge of seating flow and a commitment to anticipatory service, you will create a refined yet welcoming atmosphere, remembering guest names and preferences to enhance every visit.

What will I be doing?

As a Maître d’hotel Hospitality Coordinator – Peacock Alley, you will be responsible for welcoming guests and curating their dining experience in alignment with our pursuit of Forbes 5-Star standards. Specifically, you will:

• Ensure a gracious, warm welcome for each guest, utilizing guest names whenever possible to create a personalized experience
• Escort guests to their seats with poise and hospitality, providing an elegant introduction to their dining journey
• Maintain an acute awareness of the dining flow, managing reservations and seating assignments to ensure a seamless experience
• Communicate with servers and chefs to accommodate special requests, dietary restrictions, and personal preferences
• Demonstrate a deep knowledge of the menu and beverage offerings, engaging guests with insights when appropriate
• Provide anticipatory service, recognizing opportunities to elevate the guest experience before a request is made
• Assist with maintaining the pristine presentation of the entrance and dining areas, ensuring a luxurious first impression
• Support the team with opening and closing duties and collaborate with colleagues to uphold a culture of excellence

The rate of pay for this role is $36.50 – $38.00 and is based on applicable and specialized experience.

What we are looking for

https://jobs.hilton.com/apac/en/job/HOT0BXCT/Ma%C3%AEtre-d-hotel-Hospitality-Coordinator-Peacock-Alley-Waldorf-Astoria-New-York