Royal Service Agent

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

The hub of communications for the hotel, the Royal Service team provides effective and engaging information to hotel guests and our colleagues. Your knowledge of the hotel and the rapport you build when responding to guest telephone calls will position you as a successful Royal Service Agent. Together, let’s turn moments into memories.

Pay Rate: $19.74/hour

Job Duties Include:

• Process all external and internal calls by redirecting calls or directly assisting the caller
• Take ownership of the caller’s request and ensure follow-up according to the hotel’s standards
• Maintain accurate records of guest calls to maintain data integrity
• Serve as a liaison for guests by providing information relating to all aspects of the hotel
• Maintain knowledge of the hotel’s emergency procedures

• Must possess outstanding guest service skills, including professional verbal communication skills
• Proficient in the use of Microsoft Office applications (Outlook, Word, Excel)
• Strong interpersonal and problem solving abilities
• Self‑motivated, with the ability to make effective decisions
• Ability to maintain high service levels under pressure
• Ability to consistently stand and walk through out shift

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• https://careers.accor.com/global/en/job/royal-service-agent-in-fairmont-chateau-lake-louise-lake-louise-canada-jid-66639