Rooms Manager in Training

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Luxurious mountain lodge in the heart of the American West. Nestled in a verdant mountain valley, Five-Star Four Seasons Resort and Residences Jackson Hole is surrounded by some of America’s most rugged peaks, celebrated ski runs and wildlife in nearby Grand Teton National Park. Adventure for every season awaits, complemented by luxurious guest rooms and onsite amenities.

Rooms Manager in Training (MIT)

Four Seasons Resort and Residences Jackson Hole is looking for a Rooms Manager in Training who shares a passion for excellence and who infuse enthusiasm into everything they do.

Program Details

The aim of the program is to develop the Manager in Training (MIT) to an Assistant Manager upon completion of the program, subject to satisfactory performance. The MIT will learn the standards and assume supervisory responsibilities in two or more departments within the first 12 months. You will be required to attending MIT meetings and trainings though the program. Additional projects and assignments will be assigned during your program.

Responsibilities

• This position provides an enjoyable, expertly guest experience conforming to Four Seasons standards of excellence for quality, professionalism, and friendliness.
• Contribute to our environment with a positive and friendly attitude.
• Demonstrate strong work ethic and proven leadership skills with the ability to make decisions to best serve our guest and employees.
• Learn and follow service standards and cultural standards so that we expertly serve guests by providing exceptional knowledge of hotel products and services.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Lead daily shift briefings, ensure that all new hires have been properly trained and entered in to payroll system according to training manuals, give feedback and coaching to all service staff and communicate progress of training to management.
• Attend, participate in and occasionally lead required meetings or training events and perform other tasks as requested by management.
• Complete and understand all line level positions in your respective department.

Preferred Qualifications and Skills

• Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This will include early mornings, evenings, weekends and holidays.
• Applicants are required to have two to three years previous employment in hospitality industry.
• A college degree in Hospitality required.
• https://careers.fourseasons.com/us/en/job/REQ10357247/Rooms-Manager-in-Training