Night Audit Supervisor

JOB DESCRIPTION

Conrad Indianapolis is looking for a Night Audit Supervisor to join the Front Office Team! This is an amazing opportunity to grow your career in a Fortune 500 company within a sophisticated luxury brand.

As the city’s first true luxury hotel and only Forbes-recommended hotel in the state, this 23-story tower has 247 rooms, 15,000 square feet of banquet space, and 3 food and beverage outlets. This includes The Capital Grille, Tastings – Wine Bar & Bistro, and in-room dining

• Classification: Full-Time
• Shift: Various – must be available to weekdays, weekends, and holidays.
• Pay Rate: The pay rate for this role is $22/hour and is based on applicable and specialized experience and location.

Want to learn more? Hotel Website, Instagram, Facebook

What will I be doing?

As a Front Office Night Audit Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members
• Monitor, observe and assist in evaluating team member performance
• Examine and verify charges and posting of Guest Service Agents. Balance City Ledger. 
  Balance room revenue with Night Auditors. Prepare daily transaction summary. Clear Front 
  Office system and set for start of day.
• Examine and verify food and beverage posted charges and posting, balance all charges to 
  register tapes, and review food and beverage summary.
• Communicate with Front Office Manager/Director regarding problems with cashiering functions 
  of Guest Service Agents and prepare weekly night audit schedul
• https://jobs.hilton.com/apac/en/job/HOT0BY2F/Night-Audit-Supervisor-Conrad-Indianapolis