Food & Beverage Supervisor

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.

Join a team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued. We are a contemporary style 4.5 star comfort hotel conveniently located in the very heart of Melbourne on fashionable Collins Street close to the Town Hall, Federation Square and retail and theatre districts. Featuring 380 guest rooms and suites, bar and restaurant, swimming pool and gym with 8 flexible conference & function venues feature state-of-the-art, conference technology. The ballroom accommodates events of up to 400 delegates in a theatre-style setup or 230 guests for banquets.

This is a supervisory role with scope for real impact and growth possibilities for an ambitious applicant. Make it your next move.

• Supervising and leading a team of Food & Beverage Attendants, ensuring the smooth and efficient operation of F&B services to consistently meet and exceed guest expectations.
• Promptly addressing operational issues, including customer enquiries, special requests, and complaints, to maintain high levels of satisfaction and service recovery.
• Training, mentoring, and developing team members to ensure competency across all areas of conference and event operations, fostering a high-performance team culture.
• Collaborating with the kitchen team to ensure food quality, presentation, and timing meet the highest standards.
• Assisting in the preparation of staff rosters, aligning workforce planning with weekly/monthly labor cost targets and operational demands.

• Genuine passion for food & beverage service and guest engagement, consistently striving to deliver exceptional experiences and find the “YES” in every situation.
• Proven leadership skills, with the ability to inspire, motivate, and guide teams to achieve high performance and service excellence.
• Outstanding communication skills, enabling clear, confident, and effective interaction with guests, colleagues, and stakeholders.
• Strong attention to detail, ensuring every element of service and presentation meets the highest standards.
• Extensive experience in both à la carte dining and conference & events operations, with a comprehensive understanding of service delivery in dynamic hospitality environments.