About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A GARDEN SANCTUARY IN THE HEART OF THE RED CITY. Perfectly situated between the city’s ancient medina and the cosmopolitan neighbourhoods of the Ville Nouvelle, Four Seasons Resort Marrakech welcomes you with a blissful retreat – 16 hectares (40 acres) filled with Moorish gardens and refreshing pools. Here, traditional values and contemporary comforts unite. Experience true relaxation at our Moroccan spa, let the kids play in their very own kasbah, and take in views of the Atlas Mountains from your private terrace.
Main Duties and Responsibilities:
Guest Relations :
Quickly assess guest needs and adapt communication style accordingly.
Build and maintain guest relationships throughout the service.
Remain calm and composed, even in unusual or challenging situations.
Handle guest complaints efficiently.
Project a positive, professional, and friendly image to guests and employees.
Build and maintain a regular guest profile database with preferences.
Train team members to anticipate and meet guest needs.
Team & People Management :
Responsible for interviewing and hiring new team members.
Supervise coaching and provide guidance to ensure company and hotel standards are met.
Develop team members for career growth.
Manage disciplinary procedures when necessary.
Ensure effective communication across teams and departments.
Uphold high standards of personal hygiene and presentation among all staff.
Motivate and support staff with clear communication and positive leadership.
Quality Assurance :
Understand and implement Four Seasons quality standards in food, beverage, and service.
Ensure consistency through daily communication, briefings, and ongoing training.
Maintain effective communication with the kitchen before, during, and after service.
Actively participate in service operations to monitor guest satisfaction, staff behavior, and menu performance.
Inspect the restaurant daily to ensure cleanliness, proper functioning of equipment, and physical upkeep.
Continuously monitor food quality.
Oversee stock of linens, chinaware, glassware, and silverware.
Encourage innovation and creativity within the team to enhance guest experience and drive revenue.
Service Management:
Demonstrate full understanding and execution of service steps.
Respond quickly and effectively to guest needs.
Coordinate resources for special events.
Understand food preparation and presentation.
https://careers.fourseasons.com/us/en/job/REQ10358039/F-B-Outlet-Manager
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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