Director of Residences

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The city’s newest skyscraper located in the heart of the back bay. A cutting-edge 61-storey skyscraper in the heart of Back Bay, Four Seasons Hotel One Dalton Street, Boston is vibrant, modern and stylish. Stay with us to experience a new kind of urban chic, complete with a stunning Wellness Floor and the world-renowned Japanese izakaya-inspired restaurant, Zuma.

Four Seasons One Dalton & Private Residences

Sweeping, unobstructed views reveal the classic New England landscape in every direction from the Charles River to Boston Harbor to the Berkshire and White Mountains and Cape Cod shores.  170 residences, 211 rooms and 1 dynamic team to cater to guests’ and residents’ every whim.

Opportunity

The Four Seasons One Dalton is seeking an experienced Director of Residences.  The Director of Residences will provide strategic leadership and management for all aspects of the residential operation.  The ideal candidate is someone who enjoys connecting with both guests and employees alike, who is passionate about providing exceptional service and can inspire others to offer great service.  They will need to have the ability to connect and cater to discerning individuals.

Position Description:  Provide leadership and management for all aspects of the residences operation.

Responsibilities Include (but are not limited to):

• Attend and participate in all Planning Committee meetings and events. ·
• Conduct regular tours of the residences and make recommendations for changes as well as note deficiencies and ensure corrective action is taken. ·
• Meet on a regular basis with all managers, supervisor, and non-management employees. ·
• Develop profit improvement ideas, policies and procedures and implement them with approval of the General Manager. ·
• Assist in ensuring that all areas of the residences are appropriately staffed to handle demand periods and that staff are well trained, polite and conduct themselves in a professional manner. ·
• Ability to develop, with the aid of key personnel, strategies and programs to ensure attainment of the residential goals and objectives. ·
• https://careers.fourseasons.com/us/en/job/REQ10357592/Director-of-Residences-One-Dalton-Street-Boston