Receptionist

Novotel Wellington:  Nestled in the heart of Wellington’s CBD,  offering 139 spacious guest rooms with contemporary furnishings and stunning Harbour views. Ideal for family focused executives, business and leisure groups. Novotel’s contemporary boardroom offers providing a discreet and convenient location.

As a Receptionist, you’ll be the welcoming face of our hotel, ensuring every guest enjoys a seamless and memorable experience from arrival to departure.

Reporting to the Front Office Manager, you will assist guests with check-ins and check-outs, answer queries and provide support throughout their stay.

Flexibility and availability are key in this role, as you’ll be working across a rotating 7-day roster, including weekends and public holidays.

Key responsibilities:

• Welcome guests from around the world, building relationships with both new and returning visitors.
• Ensure accuracy and professionalism with guest information, payments and check-in/check-out procedures.
• Provide local knowledge and promote hotel facilities, actively up-selling to maximise occupancy and revenue.
• Safely manage guest property, ensuring correct documentation and storage.
• Promote Accor loyalty programmes to enhance guest satisfaction and brand loyalty.
• Work closely with your team and other departments, including Housekeeping, Food & Beverage and Reservations, to ensure smooth operations.

We’re seeking a dedicated and personable team member with a genuine passion for people and delivering exceptional service to join our Front Office team.

This is a Part-time position with a minimum of 32 hours per week, working across a rotating 7-day roster. Applicants must be available for both morning and afternoon shifts, including weekdays, weekends, and public holidays.

The role offers a wage of $26.28 per hour.

https://careers.accor.com/global/en/job/receptionist-in-novotel-wellington-wellington-new-zealand-jid-67850