Front Office Manager

Just a 20-minute drive from the international airport and 45 minutes from Jakarta, Novotel Tangerang offers sleek contemporary rooms with panoramic windows that fill your space with natural light and showcase stunning views. The hotel is well located at the heart of Tangerang City. Whether for business or leisure, our guests shall easily reach interesting destination around Tangerang, Jakarta, Serpong and Karawaci.

• Lead and ensure the effective operations of the Front Office department, which include the assurance of department procedures and systems are well operated and implemented.
• Foster the employee commitment to providing excellent service, by actively participating in daily, weekly, and monthly meetings, and modelling desired service behaviors in all interactions with guests and colleagues.
• Ensure accountability is assigned to all Front Office team members who have a complete understanding of their roles, and responsibilities.
• Effective supervision of all reservations, guests’ arrivals and departures ensuring that room allocations and check in/ check out procedures followed and guests and quality focused.
• With a hands-on approach, effectively manage the Hotel Front Office operation to achieve a reputation as a market leader in individualised customer focused service in the hotel locality.
• Ensure hotel targets around RPS, NPS, Loyalty and room upselling are met to ensure KPI’s are achieved.

• Fluent in spoken English, Indonesia and any other language proficiency being highly desirable.
• Proven experience in a similar role, and present a strong commitment to delivering exceptional guest service.
• Strong leadership with the ability to work collaboratively with other leaders in the business.
• A passion for inspiring a team through coaching, career development and learning of new skills and abilities.
• Ability to multitask effectively in a dynamic, fast-paced environment and proficient in handling guest complaints and problem-solving.

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world!
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.