Front Office Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Office Manager

Front Office Manager
Full-Time | Permanent Position

Step into your future with Novotel & Ibis Rotorua!
Set on the edge of Lake Rotorua and just a stroll from the city’s famous Eat Street, Novotel & Ibis Rotorua are where warm Kiwi hospitality meets world-class service. We’re seeking a passionate and driven Front Office Manager to lead our front office and reservations teams. In this role, you’ll be the face of our hotels—ensuring every guest is welcomed, every detail is seamless, and every stay feels like home (with a touch of Rotorua magic).

 

Job Description

 

What you’ll be doing:

  • Oversee all front office and reservation operations, ensuring smooth and efficient service delivery.
  • Be responsible for leading, and inspiring the front office and reservation teams to deliver exceptional guest service.
  • Ensure your teams receive regular training and upskilling.
  • Oversee and manage check-in/check-out procedures with a focus on maximizing occupancy and revenue.
  • Handle guest feedback promptly and professionally, turning challenges into opportunities.
  • Collaborate with other hotel departments to enhance the overall guest experience.
  • Maintain and implement both Novotel & Ibis brand standards, ensuring excellence in every interaction.

 

Qualifications

 

What we’re looking for:

  • Previous experience as a Front Office Manager or Assistant Front Office Manager in a 4-star or 5-star hotel environment.
  • Strong leadership skills with the ability to motivate and develop a high-performing team.
  • Excellent communication, organizational, and problem-solving abilities.
  • A passion for delivering outstanding guest service with a proactive and positive attitude.
  • Proficiency with hotel management systems (Opera Cloud experience preferred).
  • Flexibility to work shifts, including weekends and holidays.

 

Additional Information

 

What’s in it for you:

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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