Director of Fairmont Gold & Luxury

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Director of Fairmont Gold & Luxury

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler’s largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

 

Job Description

 

The Director of Fairmont Gold & Luxury Experience is responsible for ensuring the smooth and efficient operation of all aspects our Fairmont Gold department, consistently achieving exemplary guest and food & beverage service across all 94 rooms, check-in desk and luxury lounge on the Fairmont Gold floor.

Salary Range: 

$80,000 – $90,000 gross annually, based on previous experience and education

Job Duties Include:

  • Lead the Fairmont Gold team to maintain service excellence throughout the hotel’s VIP area, including check-in, guest rooms, and food & beverage offerings in the Fairmont Gold Lounge
  • Control the Fairmont Gold room inventory including upgrades, up-sells, out of order rooms, sell outs, preventative maintenance and special room projects – work closely with the Front Office and Housekeeping departments to sell and promote Fairmont Gold offerings
  • Collaborate with the Culinary Team to craft the Fairmont Gold Lounge menu, taking into account food costs, ordering and presentation
  • Create new initiatives that will ‘Make Special Happen’ for our VIP Guests
  • Ensure the Fairmont Gold Team provides a best-in-class experience to guests, informing them about attractions, dining, special events, and other available services
  • Maintain financial accountability with labor costs and departmental expenses, forecast and run the Fairmont Gold budget
  • Handle and resolve Fairmont Gold guest’s complaints

 

Qualifications

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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