Overnight Guest Service Agent

Hilton Los Angeles Airport is looking for Overnight Guest Service Agent to join the team!

This 1,234-room hotel is conveniently located near the airport and stadiums. Here you will enjoy great perks such as best in class benefits package, discounted parking, free meal during shift plus Hilton room discounts for you and your family worldwide! Come see why we are named #1 World’s Best Workplace by Fortune Magazine and Great Place to Work!

The ideal candidate should have at least one year of hotel front desk experience.

Shift pattern:  Typical start time is 11:00PM and typical end time is 7:30AM.  Weekends and holidays are required

The hourly rate: $25.34 + $1 overnight differential, is based on applicable and specialized experience and location.

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment. 

What Will I Be Doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her.
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries.
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
• https://jobs.hilton.com/apac/en/job/HOT0BY2E/Overnight-Guest-Service-Agent-Hilton-Los-Angeles-Airport