Room Service Waiter/Waitress

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it’s an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

As an In-Room Dining Waiter/Waitress, you will be the face of our room service. You will ensure every order is delivered promptly, beautifully presented, and served with genuine warmth and attention to detail, upholding the highest standards of luxury hospitality.

Key Responsibilities

• Deliver food and beverages to guest rooms efficiently and with precision, ensuring impeccable presentation and service.
• Provide a warm, personalised experience, anticipating guest needs and going above and beyond to exceed expectations.
• Handle guest inquiries and special requests professionally and promptly.
• Assist with the setup and clearing of trays, trolleys, and service stations, maintaining cleanliness and order at all times.
• Liaise with the kitchen and other departments to coordinate orders and special instructions smoothly.
• Maintain in-depth knowledge of the menu, including dietary options and preparation details.
• Ensure compliance with all hygiene, safety, and hotel policies while representing the brand with elegance and professionalism.

• Previous experience in a similar role in a luxury hotel or fine dining environment is preferred.
• A passion for hospitality and delivering exceptional service.
• Impeccable grooming and communication skills.
• Excellent attention to detail and a proactive attitude.
• Eligibility to work in the UK (we are unable to sponsor for this role).
• Ability to work flexible hours, including evenings, weekends, and holidays.

Discover a world of unparalleled perks tailored just for you:

https://careers.accor.com/global/en/job/room-service-waiter-waitress-in-sofitel-london-st-james-hotel-london-united-kingdo-jid-61583