Concierge

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Concierge to join the Front Office Team!

Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world’s best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining. 

• Classification:Full-Time
• Shift: Various – must have availability to work weekends, weekdays, and holidays.
• Pay Rate:The hourly rate is $25.95 per hour and is based on applicable and specialized experience and location.

Want to learn more? Hotel Website,Facebook,Instagram, YouTube 

What will I be doing?

As a Concierge, you would be responsible for assisting guests with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be performing the following tasks to the highest standards:

• Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care
• Process and deliver messages for guests
• Retrieve mail, small packages and facsimiles for guests as requested
• Arrange and confirm recreational, business and dining activities both inside and outside the hotel for guests
• Respond to special requests for services including, but not limited to, dentists, doctors, child care, florists, etc.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Register VIP guests, as needed
• Promote Company marketing programs and distribute printed materials, as needed
• https://jobs.hilton.com/apac/en/job/HOT0BZZJ/Concierge-Grand-Wailea-A-Waldorf-Astoria-Resort