Housekeeping Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Your West Coast home away from home. Rolling foothills and postcard-worthy views of sun and surf surround our idyllic Residence Club, where families and pleasure-seekers of all ages come to play. Tucked away in the laid-back coastal town of Carlsbad, California, just half an hour north of San Diego, it offers miles of uncrowded beaches and some of the best golf courses in North America. Allow our pre-arrival Concierge to stock your villa’s kitchen fully, sign up for group classes in our open-air Yoga Pavilion and stay as long as you’d like.

About the role
At Four Seasons Residence Club Aviara, the role of the Senior Housekeeping Manager is to manage the staff and control the activities of the Housekeeping Department assuring that our Guest Rooms, Public Areas and Employee Areas meet the highest standards of cleanliness.

What you will do:

• Manages the staff and controls the daily activities of the Housekeeping Department.
• Interviews, trains, evaluates, leads, motivates, and coaches, all Housekeeping employees.
• Establishes detailed cleaning and preventive maintenance programs to ensure appearance and life of all furniture, fixtures and equipment.
• Sets and maintains high standards of cleanliness.
• Assigns staff to complete the activities needed for the day.
• Monitors staff’s activities to ensure that standards are achieved, staff are being supported and owner/guest needs are being met. Inspects all areas of responsibility daily.
• Works directly with outside contracted companies to assure quality and timeliness of work.
• Resolves owner/guest complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
• Monitors and controls labor expense and other divisional expenses such as Uniforms, Linen, Guest Supplies, Cleaning Supplies and Contract Services.
• Establishes and maintains accurate inventory records. Participates in periodic Linen, Uniform and Supplies Inventories.

What you bring:

• The ideal candidate will have strong leadership and interpersonal skills and are able to prioritize and adapt to the changing needs of the operation.
• The candidate must have a flexible schedule with the ability to work all shifts, weekends and holidays.
• Previous Housekeeping leadership experience preferred.

What we offer:

https://careers.fourseasons.com/us/en/job/REQ10360150/Senior-Housekeeping-Manager