What is the job?
As General Manager you will manage the day to day leadership, operations and direction of the hotel, maximising on sales and revenue, driving financial returns, driving great guest experience and running a safe hotel. You’ll take ownership of the development of your people, execute on brand standards and build awareness of the hotel and brand within the local area as well as managing owner relationship and partnership.
Your day to day
People
Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy
Develop, implement and monitor team member succession planning to ensure future bench strength
Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance
Oversee HR related actions in accordance with company rules and policies
Effectively managing owner relationship and partnership include all key stake holders
Guest Experience
Demonstrate as brand ambassador by maintaining compliance with all required brand and service standards
Drive improvement in guest satisfaction goals.
Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations
Speak to guests – ask for their feedback and build relationships
Financial
Prepare annual capital, cash flow and sales and marketing plans.
Analyse financials to drive revenues, future profitability and maximum return on investment
Use distribution channels and technology platforms to drive revenue and maximise market share
Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position
Responsible Business
Ensure a safe and secure environment for guests, colleagues and hotel assets
Act as public relations representative to raise awareness of hotel and brand in local community.
Drive team member involvement in community organisations, activities and businesses
Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint
Bachelor’s degree / higher education qualification / equivalent in Hotel Administration, Business Administration
Five to ten years’ of prior hotel management experience, or equivalent combination of education and experience
Experience required may vary based on size and complexity of operation
Must speak fluent English and Chinese.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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