Rooms Controller Manager

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont? 

A Rich History – Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence – Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy! – Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark- As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

About the Application Process: 

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence. 

Seeking a dynamically motivated, multi-tasked individual for the position of Rooms Controller Manager. The Rooms Controller Manager would be responsible for daily room allocation and assist in leading the operations of the Front Office department; including providing support, coaching, and directing over 100 Front Office Employees. The Rooms Controller Manager will work closely with other departments within the Rooms Division, such as Housekeeping, Fairmont Gold, as well as all other departments in the hotel.

• Supporting company and hotel policies and procedures including the promoting and participation in Colleague Engagement, Health and Safety, and guest experience initiatives.
• Ability to work effectively and provide support in a large team with shared responsibilities
• Oversee daily room inventory and assignments, ensuring all guest requests are noted and inventory is balanced.
• Appropriately prepare for loyalty members and VIP arrivals (pre-arrival communication, welcome drink invitations, amenity program, welcome cards, etc.)
• Ensure service standards are met and exceeded i.e. LQA and brand Audits, anticipation of guest needs, up-selling, All loyalty enrollments etc.
• Responsible for ensuring that all guest issues/complaints receive prompt action and follow up and are communicated effectively to all relevant areas. Assisting the leadership team in preparing room moves, appropriate room options and assistance.
• Support Groups and Conventions from a Front Office perspective, from pre-convention to post-convention stage.
• Liaise with key departments (Housekeeping, Engineering, Food & Beverage, Royal Service,   Reservations and Sales and Conference Services) to ensure smooth sense of arrival and departure and allocations.
• Assist as needed to ensure the success of daily hotel operations – including welcoming and acknowledging guests during check-in and out moments, according to company standards.
• Participating in Preventative Maintenance and General Clean room programs with Housekeeping and Engineering.
• https://careers.accor.com/global/en/job/rooms-controller-manager-in-fairmont-royal-york-toronto-canada-jid-71673