As an Fairmont Gold Manager, your engaging personality will make a lasting impression when our guests stay at Fairmont Gold, creating loyalty that will ensure their return. The Fairmont Gold Manager is responsible for ensuring the entire operation is running smoothly for both our guests and our heartists, by creating a sense of enhanced service and perfect overall experience, in lounge and during the entirety of the stay for our guests. The Fairmont Gold Manager will be proactive in ensuring the inventory, lounge, pantry and both rooms and food and beverage are as should be at all times. The Fairmont Gold Manager will not only be an ambassador to Fairmont Gold, but also an ambassador of the hotel and assist guests with providing an overview of the property and amenities.

Job Description:

• Ensuring the overall Fairmont Gold operation is running smoothly by monitoring arrivals for the day and ensuring rooms are being prepared, amenities are being placed, in house guest rooms are being serviced and the overall lounge operation is running per standard
• Leading the Fairmont Gold pre-shift and ensuring all team members are on the same page
• Creating the daily meal period and break schedule
• Ensuring the back of house areas are always clean and up to standards, communicating with Housekeeping and Stewarding when necessary
• Acting as the Fairmont Gold ‘Manager on Duty’ and immediately and effectively taking care of any guest concerns
• Working with the hotel ‘Manager on Duty’ as required and maintain an open line of communication
• Working with other departments in the hotel (Housekeeping, Engineering, Culinary, Food and Beverage and more) to ensure that the Fairmont Gold operation is running smoothly
• Ensuring to properly document and escalate any guest issues using the SCORE entry form in Royal Service Manager and informing upper Management of any urgent concerns
• Consistently offer professional, friendly and engaging service
• Lead and coordinate all aspects of the Fairmont Gold floor to ensure Fairmont Gold Standards are adhered to
• Fully understand and be able to teach and train any heartists on the Fairmont Gold operation, both in-lounge and Supervisory skills
• Maintain communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis
• Participate in the recruitment and training of new Colleagues and Supervisors
• Ensure proper scheduling in accordance to productivity guidelines
• Ensure that guest satisfaction is maintained from the moment a guest reservation is created (pre-arrival) to when the guest departs the hotel (post-departure)
• https://careers.accor.com/global/en/job/fairmont-gold-manager-in-fairmont-century-plaza-los-angeles-united-states-jid-71939