Rooms Coordinator

As part of the Reservations team, the Rooms Coordinator plays a key role in ensuring every guest stay is seamless — managing room types, memberships, preferences, and special requests with precision. You’ll uphold our brand standards and bring our Winning Ways to life — Do the right thing, Show we care, Aim higher, Celebrate difference, and Work better together. This role also reflects our Room to be Yourself commitment, offering Room to have a great start, Room to be involved, Room to grow, and Room for you.

Your day to day

• Ensure a seamless guest experience by coordinating room allocations, VIP arrivals, and special requests.
• Liaise with Housekeeping and Food & Beverage teams to prioritise room readiness and amenities.
• Maintain accurate guest profiles, preferences, and IHG Rewards Club or Ambassador membership details.
• Manage room inventory, including Out of Service and Out of Order rooms, and process reservation amendments.
• Monitor and communicate daily room status updates, VIP lists, and upcoming arrivals to relevant departments.
• Support the Front Office team by assisting guests promptly and efficiently, ensuring personalised service.
• Promote IHG products and services through up-selling and membership enrolments.
• Uphold guest privacy, safety, and brand standards at all times.

What we need from you

• Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Proven communication skills across, phone, email & face to face style interactions
• Problem solving, reasoning, motivating, organizational and training abilities.
• Proactive approach, with strong drive for team results and a track record of achievement
• Good Communication and writing skills
• Flexible and adaptable; this is not a standard 9–5 reservations role and requires availability to be rostered across weekdays, weekends, and public holidays as needed.
• Bachelor’s Degree or Diploma in Hotel Administration, Hotel Management or equivalent