Guest Relations Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

• On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.”

Be a part of something truly special! Join the team of Four Seasons Cabo San Lucas at Cabo Del Sol as Guest Relations Agent. This expansive property will include 96 beautifully appointed guestrooms and 61 Residences, centrally located in the “tourist corridor” between Cabo San Lucas and San José del Cabo atop the breathtaking Baja California Sur with amazing views of the sea where the Sea of Cortez meets the Pacific Ocean. Amenities will include three restaurants, three resort pools, an open-air fitness center, Spa & Spa Garden, and a Clubhouse event facility.

Be You

The Guest Relations Agent is a key element for the success of the guest journey whose main objective is to recognize, meet & greet and anticipate the guest´s needs throughout their stay while curating memorable moments for them.

The Guest Relations Agent must be able to accommodate any reasonable guest request either personally or through the pertinent departments utilizing approved communication channels to ensure efficiency within the process.

The Guest Relations Agent will act as point of contact for VVIP´s and special attention guests assigned by management team throughout their stay.

The individual will handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible

Requirements:

• • • At least 2~3 years of relevant work experience in Luxury Hotel.
    • Self-driven and a strategic resourcing professional.
    • Able to work independently and under pressure in a fast pace working environment.
    • Good team spirit, cooperative with good communication and interpersonal skills.
    • Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems.
    • Reading, writing and oral proficiency in both Spanish and English language
    • Must be flexible with schedule – Able to work weekdays, weekends, holidays, evening and overnight shifts.
    • Attention to detail.
    • Able to multitask and prioritize workload and projects simultaneously and efficiently.

Master Your Cratf

• • Prepares and sets up “Welcome Experience” for every guest arrival in coordination with the rest of the Front Office Team (welcome beverage, cold oshi-bouri, etc.)
  • Is able to perform a check in personalizing each interaction.
  • https://careers.fourseasons.com/us/en/job/REQ10360899/Guest-Relations-Agent