Front Desk Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Front Desk Agent

Job Description

 

You are the beginning of an exceptional guest experience. As a Front Desk Agent, you will make our guests feel welcome and reflect the exceptional experience to come when they arrive. Your personalized interactions, care in guest room selection, and knowledge of the hotel will ensure our guests have a lasting memory of their visit.

What is in it for you:

  • Competitive salary and flexible benefit plans
  • Generous PTO allowances
  • Employee rates at Accor properties in NCA region
  • Learning programs through our Academies
  • Opportunity to develop your talent and grow within your property and across the world!
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH

What You Will Be Doing:

  • Greet guests upon arrival with a warm and sincere welcome
  • Perform all functions of guest registry including check in and check out, updating reservations and guest profiles to 100% accuracy, swift but correct room assignment while meeting luxury standards
  • Issue keys while ensuring utmost safety and confidentiality
  • Maintain and protect guest privacy and discretion
  • Settle guest accounts  while ensuring all services standards are followed
  • Maintain a company issued bank and accurately report receipts daily, while adhering to company cash handling policies
  • Assist guests and answer inquiries regarding hotel facilities in an informative and helpful way
  • Drive revenue through room upsells and cross-promotion of other hotel outlets
  • Builds strong rapport with support departments
  • Create reservations for guests who are at the desk or who call in after hours
  • Consistently offers professional, engaging and friendly service
  • Resolve guest issues and inquires, and escalate to Supervisor or Manager when appropriate
  • Other duties as assigned

 

 

Qualifications

 

Your Experience and Skills Include:

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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