Spa Concierge

JOB DESCRIPTION

Waldorf Astoria is looking for a Spa Concierge to join the Department Team at this gorgeous Atlanta property! 

Located in one of Atlanta’s most prestigious neighborhoods, this Forbes 4-Star hotel is a 42-story tower with over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.  

At Waldorf Astoria, we create unforgettable experiences for our guests, meaningful opportunities for our Team Members, and a positive impact in our community. 

Want to learn more? Hotel Website, Facebook, Instagram

Classification: Full-Time

Shift: Various – must be available to weekdays, weekends, and holidays.

What will I be doing?

A Spa Concierge serving Hilton brands is always working on behalf of our Guests and working with other Team Members. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Assist guests and clients in an appropriate and timely manner
• Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services
• Ensure client experience is proficient including bookings, payments, and consultation cards
• Experienced in Microsoft Office Suite, Spa Soft and able to compose and send emails to guests, members and clients.
• Adhere to cash handling procedures
• Interact and communicate effectively with guests, members, team members, and management team
• To be an effective salesperson by up-selling with latest departmental incentives
• Report accidents, maintenance issues, or other incidents
• Ensure compliance with all health and safety regulations

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• https://jobs.hilton.com/apac/en/job/HOT0C1I2/Spa-Concierge-Full-Time-Waldorf-Astoria-Atlanta-Buckhead