Host/ess

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Our property is a vibrant hub of culture, style and energy and includes our newly transformed restaurant which embodies iconic luxury boldly reimagined to capture the essence of Chicago through inspired food, drink, art and music. Four Seasons Hotel Chicago is honored to be ranked as one of Conde Nast Traveler Reader’s Choice Top 50 Hotels in the World. We offer 345 elegant guest rooms and suites: and a luxury spa. We are located steps away from the famed Magnificent Mile, glamorous North Michigan Avenue shopping and minutes from the city’s business and financial center. Adorn Restaurant features globally inspired cuisine starring the bounty of the Midwest. Adorn Bar showcases craft cocktails and a wine list that sparks conversation, all with a lively, convivial vibe beckoning to be discovered.

About the role
We are looking for an On-Call Host/ess to join our team at the Adorn Bar & Restaurant.

The Host/ess ­­­­­­­is an essential member of the team which is dedicated to providing exceptional quality and service to our guests.

We are looking for individuals who possess a high level of attention to detail and a strong work ethic.  The ability to multitask and prioritize is also essential for this position. The Host/ess is responsible for ensuring a positive experience for guests of our Bar & Restaurant through a positive arrival and strategic management of the floor and flow of the outlet.

Successful candidates will be a willing team player, comfortable with electronic systems and willing to accept assignments on as need basis, in order to promote team work.

What you will do

• Maintain the reception area and entrance in all aspects of stocking and cleanliness

• Retain all assigned wardrobe in accordance with established standards and uniform guidelines

• Work in an efficient and professional manner while maintaining a positive attitude and deliver superior guest service at all times

• Perform all assigned duties as detailed in your opening, afternoon and closing checklists

• Distribute the server’s slips (guest notes) and ensure any updates are given to servers and management promptly

• Check the blocking sheet to identify all regulars and VIP guests

• Use OpenTable when taking reservations and when checking on current or future reservations; ensure accuracy when entering data into OpenTable

• Answer calls promptly to maximize the restaurant’s capacity

• Try to accommodate regulars and reservation requests of concierges

• Utilize all tables to achieve higher turnaround of guests

• Work closely with concierges and other agents to increase guest satisfaction

• Assume all other responsibility relating to operational items at the reception desk

• Complete all administrative duties competently, efficiently, thoroughly, and in a timely manner

• https://careers.fourseasons.com/us/en/job/REQ10360757/Adorn-Bar-Restaurant-Host-ess