Junior Butler

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Opened in 2008, Four Seasons Hotel Macao has become a coveted destination for both business and leisure travelers who seek exceptional and personalized services. Its numerous awards and satisfied customers attest to its excellence. In October 2020, Four Seasons Hotel Macao introduced The Grand Suites, an all-suite tower that took the concept of luxury and bespoke services to new heights. With the addition of 289 suites, the Hotel’s room count increased to a combined total of 649 keys, making it the largest property within the Four Seasons group. Situated at the heart of the Cotai Strip, the hotel provides an elegant oasis with elite entertainment, high-end shopping, world-class dining, and the indulgent pampering that defines Four Seasons.

About the role
The Junior Butler is responsible for providing exceptional service to guests and managing the daily operations. This role requires a high level of professionalism, attention to detail, and excellent interpersonal skills. The Junior Butler will anticipate guest needs and ensure a seamless and luxurious experience for all guests.

What you will do

• Actively participate in the greeting, welcoming and farewell of guests in a sincere and professional manner
• Interact with guest in a discreet and professional manner to ascertain preferences, likes, dislikes and overall service experience
• Actively collect all guest comments and report them to Assistant Chief Butler for further actions to be taken
• Collect and update guest history files according to guest likes, dislikes and preferences in a confidential manner; share them with Assistant Chief Butler for further processing or action
• Perform the arrival and departure process of guest in an efficient and professional manner; report challenge to Assistant Chief Butler
• Perform all guest services at the highest level of guest satisfaction
• Follow up and handle guest complaints in an efficient and professional manner; report them to Assistant Butler for further advice to resolve

What you bring

• A minimum of a High School or equivalent education
• Reading, writing and oral proficiency in the English language and Cantonese/Mandarin
• Fluency in a language other than English strongly preferred
• Pleasant and caring attitude toward the guest
• Able to work flexible hours

What we offer: 

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Employee Discount for stays at any Four Seasons worldwide
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals

Schedule & Hours:

https://careers.fourseasons.com/us/en/job/REQ10361275/Junior-Butler