Residences Concierge

Waldorf Astoria is looking for a Concierge for the Residences to join this gorgeous Atlanta property!

Located in one of Atlanta’s most prestigious neighborhoods, this 42-story tower has over 200 rooms (127 guest rooms plus residences), over 10,000 square feet of meeting space, and 3 food and beverage outlets. This includes the 3-meal restaurant, bar, and in-room dining.

• Classification:Part-Time

Want to learn more? Hotel Website, Facebook, Instagram

What will I be doing?

As a Concierge, you will be responsible for greeting residents and guests and providing services, answering phones, retrieving small packages, mailing and facsimiling for residents. Specifically, this includes but is not limited to:

• Provide excellent service consistent with the property’s core service standards and brand attributes
• Monitor building for safety and security problems, assist in an emergency.
• Proactively greet, interact, and assist resort staff in a professional manner to foster and promote a cooperative and harmonious work environment
• Be knowledgeable of Department Residences and Hotel goals
• Maintain complete knowledge and comply with all Residential and hotel departmental policies and procedures.
• Practice teamwork, create a positive work environment, greet fellow employees and thank them when they lend assistance
• Proactively seek to provide refined luxury service ensuring guest satisfaction
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day
• Own all requests and complaints; resolve issues immediately and follow up to ensure the guest’s           satisfaction
• Document Resident’s requests for Concierge or Valet assistance.
• Maintain complete knowledge of correct maintenance and use of equipment  Use equipment only as intended
• Ensure Hotel property and equipment is properly used and maintained
• Identify and report defects throughout the Hotel; notify supervisors immediately of hazards, injuries, equipment, or processes that negatively affect the operations
• Protect and utilize Hotel assets in a responsible and professional manner
• Participate in the property’s sustainability initiative through energy conservation and the use of recycling programs and materials

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• https://jobs.hilton.com/apac/en/job/HOT0C1I0/Residences-Concierge-Part-Time-Waldorf-Astoria-Atlanta-Buckhead